Reverse logistics is the process of moving products from end-user back to the origin to recover value or for proper disposal.
Reverse logistics presents one of the biggest operational challenges in the world of e-commerce logistics due to the sheer volume and cost of processing returns. Effective reverse logistics results in direct benefits, including improved customer satisfaction, decreased resource investment levels, and reductions in storage and distribution costs.
- Reduced administrative, transportation, and aftermarket support costs.
- Higher achievement of sustainability goals
- Greater customer service and higher retention levels.
